Home' Advocate Communications : Fiordland Advocate 31 July 2009 Contents LOCAL NEWS
31 July, 2009 | Page 3
Te Anau motelliers country’s top hosts
Te Anau has now scooped three of the
country’s top hospitality awards.
Only weeks after The Te Anau Top 10
Holiday Park won the supreme AA Spirit
of Hospitality Award for holiday parks,
Edgewater Motel has won the equivalent
title for excellence in motel service, the AA
Supreme Host of the Year.
What makes both awards even more sweet
is that they were judged entirely on the
feedback from guest comment cards and
visits from mystery shoppers.
The award was made at the Motel
Association’s national conference last
weekend where another Te Anau motellier,
Nigel Humphries of the Anchorage Motels,
won the president’s cup for service above
and beyond the call of duty.
Edgewater Motel is owned by Clint and Jill
Tauri and managed during the past year
by Robin Campbell and, latterly, by their
The Tauris said they were proud their three-
plus star motel had rated so highly with
guests and particularly proud of their staff.
“They were very good with the guests right
from the first email and phone call,” Mr
It was the willingness to go the extra mile
for guests that made them stand out, he
said. Whether that be a bottle of wine
or vase of flowers to make an important
occasion a little more special or simply
turning on the heaters if guests were due in
late, such gestures were appreciated.
Mrs Tauri said Edgewater staff also worked
hard to match guests up with the activities
they wanted to do while in the area. Guests
had frequently commented on how clean
and tidy the units were and the good
service they received and obviously they
had conveyed that in the feedback forms.
Miss Tauri represented her parents at the
awards ceremony along with Sue Chartres
where they learned the mystery shopper
had been a guest on the night of the big
earthquake. It was a busy night and they
still don’t know who it was but some guests
had been frightened and required some
resassurance after the shake.
She said it was “cool” to win an award that
was determined by customer feedback.
“It’s a massive recognition to the team.”
Mr Humphries, a former Fiordland Motel
Association president, had no inkling
about the award he was to receive at the
conference and was humbled to be called
“Leaders of the industry have had it in the
past so it’s an honour to have it,” he said.
Mr Humphries is a South Island director for
Golden Chain Motels. He is also a member
of a working party revising Qualmark
standards for the self-contained and
serviced accommodation sector.
However, he said running motels was a
partnership and he acknowledged the
work and support of his wife Fiona. He
was thrilled that Te Anau accommodation
providers had featured so well in national
awards this year.
“We might be a small town but we stand
our own when it comes to tourism,” he said.
“I think it’s a really big achievement for Te
Mr Tauri agreed: “After winning all these
awards I’m sure Te Anau can capitalise on
Edgewater Motel owners Clint and Jill Tauri with the spoils of winning the AA Supreme Host of the Year Award
for excellence in motel service.
Te Anau motellier Nigel Humphries with the
Motel Association of New Zealand’s president’s
cup awarded to him last weekend for service to
the industry above and beyond the call of duty.
1080 poison was one of a
range of pest control tools the
Department of Conservation had
and it acknowledged that some
birds had been inadvertently killed
by its use, Mr Wilson said.
However, a lot of work had been
and would continue to be done to
“It is about weighing up the risks
against the benefit. That’s the big
thing really. The reality is, without
pest control we would lose whole
populations around the place.”
Mr Wilson had not seen the
documentary but said DOC’s main
criticism was that it contained
some incorrect statements that
exaggerated the number of birds
that had died.
For example, some drops... when
the birds were actually tested it
was found out they hadn’t actually
died of 1080 at all and that part’s
not really put in there,” he said.
“It just has to be recognised
that it’s not a balanced
assessment of the benefits
and risks. It’s setting out to
put one viewpoint – and that’s
obviously their right – but just so
long as it’s seen as that and not
seen as a balanced assessment,”
Mr Wilson said.
Poisoning Paradise documentary polarising opinion on 1080 use (Continued from Page 1)
• Monday August 3, 2009
• Te Anau Club
• Admission $5
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